Q: What should I look for when purchasing Neon Flex?
Q: Do electrical surges damage Neon Flex?
Electrical surges will certainly damage 220V Neon Flex because the rectifier (the AC to DC converter) does not offer over/under protection, and the internal components fail at voltages over ~225V. We recommend installing an online UPS when installing 220V Neon Flex, a very small cost to protect your investment. Your warranty does not cover damage from electrical surges or spikes so please consider this small investment.
Electrical surges should not damage 12V Neon Flex since most good power supplies will offer over-voltage and under-current protection.
Q: Is Neon Flex suitable for dimming?
220V Neon Flex cannot be dimmed through our economy range power converter which converts AC to DC, however dimming is possible through one of our commercial grade controller SR-1009HT.
12V Neon Flex can certainly be dimmed, as any 12V flexible strip can be dimmed using a dimming power supply or one of our commercial grade controllers such as SR-1009EAWI or SR_1009FAWIWP (IP67 controller).
Q: What happens if I cut my Neon Flex in the wrong place?
The worst that will happen is that you damage a section, which would be at the end closest to the cut. If this is 12V Neon Flex you may have the last 5cm not lighting up, for 220V Neon Flex that could be a meter. There is tolerance for cutting a bit to either side of the cutting mark.
Q: How do I choose the correct 12V power supply?
Type of driver: LUMUL 12V Neon Flex requires a 12V constant voltage power supply.
Wattage: Your power supply must be able to handle the power drawn by the Neon Flex. Take the length of Neon Flex (in meters) connected to the power supply and multiply by 14.4 to know the total wattage required. Find a power supply which can supply this wattage, and include a 20% buffer otherwise you risk overworking the power supply.
Water protection: Ensure your power supply is suitable to the environmental conditions: if the power supply is exposed to the environment you may need to purchase an IP65 / IP67 power supply.
Operating temperature: Ensure your power supply is suitable for the operating temperature where it will be located.
Lifespan: The power supply will generally fail before the Neon Flex, so it is wise to purchase a power supply which will last in alignment with your needs. IP67 power supplies will generally outlast an IP20 power supply hence they usually have longer warranties. Meanwell power supplies will almost always outlast a no-name power supply.
Q: What happens if I power from both ends?
Only consider powering 12V Neon Flex from both ends and not the 220V Neon Flex. Powering your Neon Flex from both ends is perfectly fine and a good way to get longer runs without voltage drop. It is critical that you ensure you wire the positive and negative wires correctly - both ends must match, otherwise you risk damaging your power supply and possibly even your Neon Flex.
Q: Is Neon Flex waterproof?
Our Neon Flex is IP67 rated, meaning it can be submerged in water. It is imperative that the ends are sealed with a silicon glue and end cap / proper power connector or converter and heat shrink, otherwise water can leak in and damage the internals.
Being responsible citizens, we NEVER recommend the use of 220V Neon Flex around pools, ponds and water features, as there is always the risk of shock if the neon flex was not sealed properly or the jacket was damaged.
Q: How easy is it to cut Neon Flex?
It's dead simple, and can be cut with a Stanley knife or even a sharp kitchen knife. A little pressure and some care to not cut your finger, and Bob's your uncle. It really is simple.
Q: Can Neon Flex really be bent?
Yes! That's the beauty of Neon Flex. But note that inside the Neon Flex is a flat flexible strip FPC which means the Neon Flex can only be bent on one axis (laterally). It can be bent into quite a small radius without any problems or risk to the internals.
Q: Is Neon Flex suitable at the coast?
Yes, the PVC jackets and end caps, connectors and accessories are all resistant to salt water, sea air and high humidity.
Q: Is Neon Flex suitable inside a sauna?
Not really. Heat is the enemy of LED chips - the hotter the chips get the quicker the brightness will fade. It's not a good idea to run them in an environment exceed 50 degrees Celsius.