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Returns Policy

The onus rests with the purchaser to ensure that the product ordered is appropriate for its intended use and / or application.

Prior written authorisation is required from LUMUL before any goods will be accepted as returns or for repairs.

Under no circumstances will LUMUL accept responsibility or liability for late or delayed exchanges and / or returns.

Custom manufactured goods, including items (e.g. Neon Flex) cut to length for a customer, may not be returned unless faulty due to a manufacturing fault, the determination of which rests solely with LUMUL.

Under no circumstances will LUMUL honour a refund if the item is not in the original packaging, original condition, or has parts missing.

Goods may only be returned within 14 (fourteen) days after collection / delivery. LUMUL reserves the right to reject a requested refund of goods returned after this period.

Goods must be returned by courier at the purchasers expense.

LUMUL accepts no responsibility for items damaged whilst being returned to LUMUL.

Credit notes will be issued for returned goods which are undamaged, in original condition and packaging, and proven by our technicians to be in original condition and good working order and may take up to 48 hours to process.

Any returned item which has been correctly shipped by LUMUL will be subject to a 20% handling fee.

Refunds will be made as a direct transfer into the customers bank account, and may take up to 72 hours to process after the refund has been approved.


Returns Process

Immediately notify LUMUL in writing of your request for a refund stating the reasons for your request and providing your banking details.

Refund requests are to be made in writing to

Only once a written confirmation from LUMUL has been received should items be returned to LUMUL at the expense of the purchaser.

Ensure products are appropriately packaged so as not to incur any damage during transportation.

LUMUL will assess the goods returned and notify the purchaser of the amount which will be refunded. Please note refunds are subject to a 20% handling fee.