In the unlikely event that purchasers should experience a product failure, this should in the first instance be dealt with by contacting the store or supplier from whom the product was purchased or LUMUL directly if the product was purchased directly from LUMUL.
Duration of Warranty
Every LUMUL product carries a warranty. Warranty periods are either printed on product brochures, product packaging, on a quote and invoice or on our websites www.LUMUL.co.za or www.neonflex.co.za. The product warranty is provided in addition to any statutory legal rights and details the terms under which claims can be made.
Repair or Replacement
Before shipping any product to LUMUL, the customer must obtain a written return authorization from LUMUL, and provide any proof of warranty eligibility requested by LUMUL.
Should a LUMUL product fail to function within the warranty period, LUMUL will at its sole discretion provide a replacement free of charge or repair defective components in accordance with the terms set out below. Purchasers shall bear the cost of removal and return of any product subject to a warranty claim and that of installing a replacement. Any other costs, including but not limited to replacement costs upon installation; costs caused from failures of the installation or other damages and/or consequential damages are not covered by this warranty.
Replacement products shall as far as possible match the speciﬁcation of the original but may have superior performance characteristics in line with ongoing product development.
Return of a Defective Product
The purchaser making a warranty claim shall contact LUMUL (or their authorised representative) at the earliest opportunity to be provided with an address for return of the product. On receipt of the returned product/s the validity of the claim will be checked. Proof of purchase may be required.
LUMUL reserves the right to conduct diagnostic examination of any defective or failed product to determine patterns of usage and cause of failure and reserve the right to be the sole judge as to whether a returned product is defective within the terms of this warranty.
Notes / Conditions of Warranty
This warranty applies only to defects in materials and workmanship and only where LUMUL products are properly handled, stored, installed, wired and maintained in accordance with the most recent published LUMUL product usage guides, installation instructions, speciﬁcation sheets, and any applicable local electrical safety standards and wiring regulations.
LUMUL does not warrant or guarantee, and is not responsible for defects, failures, damages or performance limitations caused in whole or in part by power failures, surges, fires, floods, snow, ice, lightning, excessive heat or cold, highly corrosive environments, accidents, actions of third parties, or other events outside of LUMULs control, or customers abuse, mishandling, misuse, negligence or operation.
This warranty does not constitute any inference as to the suitability of any product for any purpose. In no event shall LUMUL be liable for any other costs or damages including lost profits, incidental, special or consequential damages.